Effective Date: 1 April 2025
Last Updated: 1 April 2025
This document outlines how Cottrells Property collects, stores, uses, and protects your personal data.
Cottrells Property Ltd
Registered at:
First Floor, Woburn Court 2 Railton Road
Woburn Road Industrial Estate
Kempston
MK42 7PN
Company Registration Number: 16019977
Email: alexander@cottrellsproperty.co.uk
Phone: 07542606752
We are the data controller for the purposes of data protection law.
We may collect and process the following types of personal data:
– Name, email address, phone number
– Property address and related valuation/survey information
– Communication history
– IP address, browser type, and usage data
– Any other data submitted via contact forms or in-person interactions
We collect data when:
– You contact us via our website, email, phone, or in person
– You request a property valuation, viewing, or survey
– You subscribe to our mailing list
– You interact with our website (cookies, analytics)
– We follow up via our CRM (Street)
We process your data for the following purposes:
Purpose Legal Basis
Responding to enquiries Contract or legitimate interest
Arranging viewings or surveys Contract
Sending marketing communications Consent (you can withdraw at any time)
Managing client relationships Legitimate interest
Legal or regulatory compliance Legal obligation
We use Street CRM, a third-party cloud-based customer relationship management system, to securely store and manage client and property enquiry data. This includes names, contact information, appointment history, and communication logs. Street CRM acts as a data processor under our instruction and is fully compliant with the UK GDPR.
Data stored in Street CRM is hosted in the UK or EU and is protected using secure protocols and encryption. For more information, refer to Street CRM’s privacy policy.
We may share your personal data with trusted third parties, including:
– IT service providers and web hosts
– Street CRM (as above)
– Surveyors, solicitors, or other professionals involved in your property transaction (with your consent)
– Regulatory authorities when required by law
All third parties are contractually required to handle your data securely and only process it as instructed.
We aim to store your personal data within the UK or EEA. If any data is transferred outside these regions, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place.
We retain your personal data only as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and regulatory obligations. Typical retention periods are:
– General enquiries: up to 2 years
– Property transaction data: up to 7 years (for legal compliance)
You have the right to:
– Access a copy of your personal data
– Request correction or deletion of your data
– Restrict or object to processing
– Withdraw consent (for marketing)
– Request data portability
– Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, please contact us at:
alexander@cottrellsproperty.co.uk.
Our website uses cookies and similar technologies to enhance user experience and gather analytics. For more information or to manage your cookie preferences, please refer to our Cookie Policy.
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Email: alexander@cottrellsproperty.co.uk
Phone: 07542606752
Website: www.cottrellsproperty.co.uk